Privacy Policy

Last Updated: November 4, 2025

1. Introduction

Welcome to NeonHood Berlin. We are committed to protecting your privacy. This Privacy Policy explains how we (neonhood-berlin.com) collect, use, disclose, and safeguard your information when you visit our website. This policy is prepared in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect information about you in a few ways:

Personal Data

We collect personally identifiable information, such as your name, email address, and message content, only when you voluntarily provide it to us through our contact form. This information is used solely to respond to your inquiry.

Derivative Data (Cookies & Analytics)

Our website may use cookies and similar tracking technologies to help customize the site and improve your experience. We may use anonymous analytics (e.g., server logs, non-identifying analytics tools) to understand website traffic and usage patterns. We do not use this data to personally identify you.

3. How We Use Data

We use the information we collect solely for the following purposes:

• To respond to your customer service requests, questions, and inquiries.
• To handle and process your queries about potential orders.
• To monitor and analyze usage and trends to improve our website's functionality.
• To prevent fraudulent activity and ensure site security.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: We process your data from the contact form based on the explicit consent you provide when you check the box and submit the form.
• Legitimate Interests: We process anonymous usage data based on our legitimate interest in maintaining and improving our website and ensuring its security.

5. Cookies & Analytics

Cookies are small files stored on your computer. Our site may use session cookies (which expire when you close your browser) or persistent cookies (which stay on your device) to enhance functionality.

You can control and manage cookies in your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that blocking essential cookies may impact the functionality of our website.

6. Data Retention

We will only retain your personal data (e.g., from contact form submissions) for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Anonymous analytics data may be kept for longer periods.

7. Data Sharing

We do not sell, trade, or rent your personal data to third parties.

We may share information with third-party service providers who perform services for us or on our behalf (e.g., website hosting, IT support). These providers are contractually obligated to protect your data and may only use it for the services they provide to us.

8. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. As we are based in Germany, we comply with GDPR, and we take all steps reasonably necessary to ensure that your data is treated securely, including using Standard Contractual Clauses (SCCs) where applicable.

9. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any inaccurate information.
• The right to erasure (Right to be forgotten): You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can request that we restrict the processing of your data.
• The right to object to processing: You can object to our processing of your data.
• The right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at the details below.

10. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights, please contact us:

• By Email: hello@neonhood-berlin.com
• By Phone: +49 30 120 46 700
• By Post: NeonHood Berlin, Friedrichstraße 68, 10117 Berlin, Germany

11. Updates to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy will indicate the latest revision. We encourage you to review this policy periodically.